Working at 4 Hermitage Lane
Upper Stratton, Swindon, SN2 7QS
Operated by Voyage 1 Limited
6 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Brilliant hands-on leadership, supportive culture and strong training, but staffing without stable retention and activities lacking a dedicated coordinator."
Safety & Risk
7/10
✓
Risks assessed and minimised; safeguarding awareness; medicines safely managed; incidents recorded with action plans e.g. new medication key system after error.
Staff Culture
8/10
✓
Staff felt supported and valued: 'The manager is brilliant... always someone I can go to'; regular team meetings and open communication.
Staffing Levels
6/10
✓
There were sufficient numbers of staff... enough staff available; relatives said 'always been enough staff' and 'adequately staffed'.
Training & Dev
8/10
✓
Staff completed Care Certificate, specialist training (epilepsy, moving/handling); one staff did level 5 qualification; monthly supervisions and appraisals.
Management
8/10
✓
Staff told us, 'The manager is brilliant... she's hands on, very much so'; leadership described as very good by staff and relatives.
Programmes
6/10
✓
Varied activities including wheelchair ice-skating, music therapy, hydrotherapy, bowling; staff trained in intensive interaction.
Points to consider
Staffing levels are fine for basic needs but no details on low staff turnover or avoiding agency workers.
There were sufficient numbers of staff to keep people safe... 'The service is adequately staffed'.
Some varied outings and therapies but no dedicated activities coordinator or standout programmes to add extra interest to the job.
People... take part in varied activities... wheelchair ice-skating, music therapy, hydrotherapy, bowling.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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