Last updated: 10 February 2026
"Supportive visible management and comprehensive training stand out, but limited activities without a dedicated coordinator and some agency staff use hold it back."
Staff had training on how to recognise and report abuse... service managed incidents affecting people's safety well... shared lessons learned.
Staff felt supported by the manager and by the provider... felt able to raise concerns with managers without fear of what might happen.
The service had enough staff, including for one-to-one support... agency staff were used for the mid shift and... never more than one agency staff at a time.
There was a structured programme to update all training... comprehensive training programme... specific to the needs of the individual people.
The manager was visible in the service, approachable... Staff felt supported by the manager who was available at all times.
People were supported to go out to town to buy their toiletries and out for lunch... sensory room had been established.
No dedicated activities coordinator or specialist programmes, so the role involves mostly personal care with some outings and sensory activities.
People were supported to participate in their chosen social and leisure interests on a regular basis. For example, people were supported to go out to town... sensory room.
Some recent staff vacancies and agency workers used on mid shifts, even though levels are now enough for one-to-one support.
At the time of the inspection there had been three staff vacancies, however, two of these had been filled... agency staff were used for the mid shift.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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