Working at 39 Hawthorne Grove
39 Hawthorn Grove, Trowbridge, BA14 0JF
Operated by Voyage 1 Limited
3 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff feel supported by approachable management, enjoy their work and stay safe, but staffing shared with nearby homes and mostly online training hold it back."
Safety & Risk
8/10
✓
People were protected from potential risks of abuse and harm by staff who had been trained and knew how to report any concerns. Medicines were administered, stored and managed safely.
Staff Culture
8/10
✓
Staff spoke highly of their job and how much they enjoyed working there and supporting people. Staff told us things had improved, changed for the better and they were happy in their work.
Staffing Levels
6/10
✓
The service was fully staffed and there were enough staff to support people. The registered manager shared staff between the three Voyage homes in the area which she manages.
Training & Dev
6/10
✓
Staff had completed mandatory training in areas such as safeguarding, mental capacity, health and safety and food hygiene. The training matrix confirmed staff were up to date with their training.
Management
8/10
✓
The registered manager operated an open door policy and staff felt very able to approach them with any issue. We received very good feedback about their management style and competency.
Programmes
6/10
✓
People had an individual activity plan for the week broken up into three parts of the day. People accessed the local community, walking, shopping, attending clubs and events, with the support of staff.
Points to consider
Staffing is adequate but staff get shared with other nearby homes, so teams might not always be fixed.
The registered manager shared staff between the three Voyage homes in the area which she manages. This meant staffing was flexible and people had a consistent group of staff with whom they were familiar.
Only standard required training, mostly online, and staff want more face-to-face sessions.
Most training was via e-learning and staff told us they would prefer a more balanced mix of computer and face to face training.
Activities are regular community outings like walks and shopping, but no specialist programmes or coordinator.
People had an individual activity plan for the week broken up into three parts of the day. People accessed the local community, walking, shopping, attending clubs and events, with the support of staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews