Working at 36a Birling Avenue

Staff had a good understanding of safeguarding responsibilities and confident reporting. Medicines managed well with regular audits; incidents recorded, actioned and monitored for trends.

Staff told us, 'We are like a family, we all get on really well... It's a really good team'. Staff were proud of the service and very happy, with most having worked there many years.

The staff team were consistent as the majority of them had worked at the service for many years. Staff confirmed they were not short staffed and covered most absences between themselves, using the same agency staff when needed.