Working at 367 Thornaby Road
Thornaby, Stockton On Tees, TS17 8QW
Operated by Tees, Esk and Wear Valleys NHS Foundation Trust
5 bedsNursing homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"A kind family culture and stable longstanding staff with strong safeguarding, but no structured activities programme and new manager hold it back."
Safety & Risk
8/10
✓
People were safeguarded from abuse. Staff received safeguarding training and said they would not hesitate to report any concerns. Medicines were managed safely.
Staff Culture
8/10
✓
Relatives told us... 'From all the years they have been together it is one big family.' The manager and provider promoted a kind and caring culture.
Staffing Levels
7/10
✓
People were supported by a stable staffing team who they knew well. Relatives told us people were well treated by a dedicated and longstanding staff team.
Training & Dev
6/10
✓
Regular training provided staff with the knowledge and skills needed to provide effective support. One member of staff told us, 'We get all the training we need to do the job.' Staff were supported with supervisions and appraisals.
Management
6/10
✓
The manager joined the service in October 2021, and staff spoke positively about their leadership. One member of staff told us, '[The manager] is very calm and can go to her about anything.'
Programmes
3/10
✕
People were supported to maintain and develop relationships and interests of importance to them... we saw people enjoying their hobbies, and further activities were planned as COVID-19 restrictions were lifted.
Points to consider
No activities coordinator or structured programme, just hobbies and interests, so shifts are mostly routine personal care.
we saw people enjoying their hobbies, and further activities were planned as COVID-19 restrictions were lifted.
Only regular training and supervisions, no specialist courses or funded qualifications for career growth.
Regular training provided staff with the knowledge and skills needed to provide effective support.
Manager is new and was not registered at inspection time, so leadership feels competent but not yet fully established.
The service had a manager who was not registered with the Care Quality Commission. Following our inspection the manager submitted an application to be the registered manager.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews