Working at 351 Maidstone Road
351 Maidstone Road, Gillingham, ME8 0HU
Operated by Voyage 1 Limited
5 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff benefit from specialist training with behaviours support and a strong shared culture, but staff retention details are unclear and activities lack a dedicated coordinator."
Safety & Risk
7/10
✓
Staff followed the provider's medicines policy... Medicines were administered safely by competent staff.
Staff Culture
7/10
✓
Staff told us that the values and culture of 351 Maidstone Road were shared by staff and at the heart of the care they provided.
Staffing Levels
6/10
✓
We observed and records confirmed that staff were deployed in appropriate numbers to meet people's assessed needs within the service and in the community.
Training & Dev
8/10
✓
Staff received specialist training to enable them to respond appropriately to potentially harmful behaviours. This work was supported by a behaviours specialist employed by the provider.
Management
7/10
✓
The registered manager was supportive and that they were listened to.
Programmes
6/10
✓
The activities people were involved in were tailored to their choice and lifestyle... We observed staff encouraging activity, for example playing board games. There was a sensory room in the service.
Points to consider
Staffing meets needs safely with no vacancies or agency right now, but no details on staff staying long-term or saying shifts allow unhurried care.
At the time of this inspection there were no staff vacancies. No agency staff were working at the service.
Varied activities like outings, gaming and a sensory room keep things interesting, but no dedicated coordinator or specialist therapeutic programmes.
People told us that they were happy living at the service... I like bowling, going to the cinema... There was a sensory room in the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews