Last updated: 9 February 2026
"Staff feel supported by great management and positive culture with strong safety, but small staff team and basic training hold it back."
Staff continued to keep people safe from harm and abuse. They were trained in safeguarding... Risks to people's safety and wellbeing were appropriately managed.
Staff felt supported and were positive about the registered manager. A staff member said, '[Avocet Trust] are great, they look after you, they care about you.'
The registered manager monitored staffing levels to ensure they were appropriate to meet people's needs. A professional said, 'I believe the service is safe... staffing levels are correct.'
New staff completed an induction programme and all staff completed regular mandatory training to ensure they were able to meet people's needs.
Staff felt supported and were positive about the registered manager. A staff member said, '[Registered manager's name] is the best manager I've worked with, they're very organised.'
People accessed a wide variety of activities which were tailored to their interests... going shopping, swimming, ice skating and to the park.
Small staff team covers shifts appropriately, but no details on low turnover or avoiding agency workers.
People were supported by a small staff team who knew them well. The registered manager monitored staffing levels to ensure they were appropriate to meet people's needs.
Standard induction and mandatory training in place, but no specialist courses or funded qualifications.
New staff completed an induction programme and all staff completed regular mandatory training to ensure they were able to meet people's needs.
Varied outings and sensory activities supported, but no dedicated coordinator or specialist programmes.
People accessed a wide variety of activities which were tailored to their interests. Activities... included going shopping, swimming, ice skating and to the park... 'messy play'.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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