Working at 35 Cranbrook Road
Redland, Bristol, BS6 7BP
Operated by Milestones Trust
5 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Stable staffing with no agency use and excellent teamwork, but lack of regular staff supervision and weak management checks are concerns."
Safety & Risk
6/10
✓
People had individual risk assessments in place... Staff knew how to safeguard people from abuse and were confident to raise any concerns... effective systems in place to ensure medicines were... managed safely.
Staff Culture
6/10
✓
Staff told us there was excellent collaborative team work. They said the registered manager worked alongside them on daily basis.
Staffing Levels
7/10
✓
There was a regular staff team and no use of agency staff. There was enough staff on duty at any time and they knew people well and had a good understanding of individual needs and routines.
Training & Dev
4/10
!
Staff had not been receiving regular supervision. The provider's policy was for one to one support in a formal way at least every eight weeks.
Management
4/10
!
The staff who supported people were not always being properly supervised and supported in their work. The registered manager's audits had not identified the shortfalls we found.
Programmes
5/10
!
There was a regular walking group... People were supported to take part in arts and crafts sessions in the home and in the community... People also went out to the shops and cafes.
Points to consider
The manager's checks missed problems like lack of staff supervisions and outdated care plans.
the registered manager's audits had not identified the shortfalls we found
Staff are not getting their regular one-on-one supervisions as required by policy.
Staff had not been receiving regular supervision.The provider's policy was for one to one support in a formal way at least every eight weeks
Only basic activities like group walks, arts and crafts, and cafe trips, with no specialist programmes or coordinator.
There was a regular walking group... arts and crafts sessions... went out to the shops and cafes
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews