Working at 35/37 Solna Road

However, we identified three recent recording errors on the MAR. We reported these to the registered and operations manager who arranged for the errors to be investigated.

A staff member told us, 'I have supervision every month with [Registered Manager]. If anything is bothering me. [Registered Manager] is so lovely to approach and is a good listener.'

People were well cared for by a staff team who had worked with them for many years and knew their needs well.

Staff were trained in MAPA (Management of Actual or Potential Aggression) involves staff carrying out role-play scenarios to recreate real situations.

Staff told us, 'It's done really well from the training side. I think she's a brilliant manager and doing a good job. The standard here is very high.'

People were supported to engage in a range of activities both within the home and in the community... drama and music classes.