Last updated: 10 February 2026
"Staff feel valued and supported by management with consistent permanent staffing and a family-like culture, but monitoring of as-needed medicines, training and activities need improvement."
Appropriate systems were in place and followed to protect people from the risk of abuse... However, there was not an effective system in place to monitor the effectiveness of people's PRN medicines.
Staff felt valued and supported... All staff told us they enjoyed working at 32 Mays Lane. One relative told us, 'It feels very much like home, it's like walking into a family.'
People were supported by appropriate numbers of consistent, permanent staff. One relative told us, 'Levels of staffing are just right, staff have plenty of time.'
The service provided a comprehensive induction programme for new staff. Ongoing training was kept up to date. Staff received a range of training opportunities such as autism awareness, positive behaviour support and communication training.
Staff felt valued and supported by all members of the management team. Comments included, '[Registered manager] is lovely, approachable, upbeat and hands-on.'
People were provided with opportunities to participate in a range of activities of their choice both within the home and on regular outings... such as swimming, meals out and shopping... barbeque with entertainers.
Only standard training with some specialist topics like autism awareness, no funded qualifications or career development paths.
Staff received a range of training opportunities to enable them to deliver effective care and support for people living with a learning disability; such as autism awareness, positive behaviour support and communication training.
No dedicated activities coordinator or specialist programmes, so the role is routine care plus basic outings, swimming and parties.
People were supported to engage in a variety of activities of their choice, both in the home and out in the community... such as swimming, meals out and shopping... barbeque with entertainers.
No good system to check if as-needed medications were working properly at inspection time.
there was not an effective system in place to monitor the effectiveness of people's PRN medicines.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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