Working at 31 King Edwards Grove

Systems and processes helped to safeguard people from abuse. Staff had a clear understanding of their responsibility in identifying, reporting and escalating suspected abuse.

Relatives told us there were enough staff to meet people's support needs. One person said, 'I think there are enough staff.' We reviewed the planned rota and observed, that there were enough staff to have meaningful interaction with people.

Staff spoke positively about the training provided. One staff member told us, 'The training here is very good. I always learn something new and I can then manage situations better as I've had the training.'

Activities provided included both in house and in the local community. Recent trips included trips to the coast, meals out, bowling, cinema trips and a visit to Kew Gardens.