Last updated: 10 February 2026
"Staff praised approachable managers and felt respected and supported, but staffing relies on team cover and activities lack a dedicated coordinator."
Effective safeguarding with staff training and application; detailed risk assessments, safe medicines management with competency checks and open learning from incidents.
Staff felt respected, supported and valued: 'We gets lots of support. We are all quite vocal' and team morale was positive with staff supporting each other.
The service had enough staff and existing staff team covered short term staff shortages with contingency measures including the registered manager providing direct support.
Staff received relevant and good quality training including communication tools, positive behaviour support; continual supervision, appraisals and competency assessments ensured skills development.
Staff and relatives spoke highly of the registered manager: 'I have a very approachable manager who knows us all well' and managers worked directly with people and led by example.
Staff supported people in activities like music, dancing, meal prep, family gatherings and plans for outdoor football and park visits.
Staffing is adequate but relies on the team and manager covering short-term shortages instead of extra staff.
The registered manager told us how the existing staff team covered short term staff shortages and existing contingency measures included the registered manager providing direct support when needed.
Activities include community outings and music but no dedicated coordinator or specialist programmes to make the role more varied.
Staff supported people to take part in activities and pursue their interests in their local area... We are trying to improve outside activity, 3 guys love football we are trying to book that.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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