Working at 3 Ferrers Drive

People felt safe. Staff had training to recognise abuse and felt confident to report. Risk assessments personalised and reviewed; medicines stored securely with accurate records; learning from incidents reviewed in care plans.

There was positive staff morale with staff saying they felt very well supported in their roles. Staff told us there was effective teamwork and the registered manager set an example by being open and supportive.

Staff described staffing levels as good and stability was achieved as many of the staff had worked at the service for a number of years. Records confirmed there were enough staff to meet people's needs.

Staff were up to date with all training required by the provider. They told us the training provided was good and they felt supported. Some training was specific to the needs of people using the service, for example, epilepsy and dementia; regular supervision and annual appraisals.

People and staff felt supported by the registered manager. Staff told us there was effective teamwork and the registered manager set an example by being open and supportive.