Last updated: 10 February 2026
"Staff feel supported by the manager with stable long-serving teams, good training and positive culture, but basic activities without a dedicated coordinator and adequate staffing hold it back."
People felt safe. Staff had training to recognise abuse and felt confident to report. Risk assessments personalised and reviewed; medicines stored securely with accurate records; learning from incidents reviewed in care plans.
There was positive staff morale with staff saying they felt very well supported in their roles. Staff told us there was effective teamwork and the registered manager set an example by being open and supportive.
Staff described staffing levels as good and stability was achieved as many of the staff had worked at the service for a number of years. Records confirmed there were enough staff to meet people's needs.
Staff were up to date with all training required by the provider. They told us the training provided was good and they felt supported. Some training was specific to the needs of people using the service, for example, epilepsy and dementia; regular supervision and annual appraisals.
People and staff felt supported by the registered manager. Staff told us there was effective teamwork and the registered manager set an example by being open and supportive.
Staff supported people to enjoy a range of activities which reflected people's individual interests. Each person had a weekly activity plan of activities as per their choice. People were supported to plan trips, holidays, shopping and hairdresser visits.
Staffing is adequate with a stable long-serving team, but no evidence of light workloads or zero agency use to allow unhurried care.
Records confirmed there were enough staff to meet people's needs.
No dedicated activities coordinator or specialist programmes, so the role mixes personal care with basic outings like shopping and trips.
Each person had a weekly activity plan of activities as per their choice. On the inspection day we saw people were supported with indoor and outdoor activities. For example, one person went for personal shopping and another person went to a hairdresser.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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