Working at 3 Ferndale Close
3 Ferndale Close, Stourbridge, DY9 0QA
Operated by Inclusion Independence Limited
1 bedsResidential homes
Workplace Score
7.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.8/10
Key Finding
"Staff feel supported by an approachable manager with stable staffing and a proud positive culture, although training lacks specialist courses and activities have no dedicated coordinator."
Safety & Risk
7/10
✓
Risks related with people's care were assessed, reviewed and managed in a safe way. Medicines were administered safely from trained and competent staff.
Staff Culture
9/10
✓
Reflecting the caring approach of the registered manager and the exceptionally open and positive organisational culture they had created, staff were proud to work for the provider.
Staffing Levels
9/10
✓
Staffing levels met people's needs because staffing was provided on a one to one basis, 24 hours a day. The current staff team was consistent, and they knew each other well so trust and confidence in good staff practice had been established.
Training & Dev
6/10
✓
Staff completed ongoing refresher training and all training was completed during one week in July... Staff received regular support and supervision in which they could reflect on their practice and training needs.
Management
8/10
✓
Staff were extremely complimentary of the registered manager. They said they were approachable, responsive and allowed staff and people to express their own ideas and feedback about the service.
Programmes
6/10
✓
The person had access to a variety of activities, interests and hobbies that were tailored specifically to their individual needs. Staff continually involved the person in what they wanted to do, where they wanted to go and how they wanted to live their life.
Points to consider
Only standard refresher training and supervision, no specialist courses or funded qualifications.
Staff completed ongoing refresher training and all training was completed during one week in July, with staff from another of the provider's homes.
Varied activities and trips tailored to the person, but no dedicated coordinator or specialist programmes.
The person had access to a variety of activities, interests and hobbies that were tailored specifically to their individual needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews