Working at 3-4 Priors Court Cottages

The service had effective safeguarding systems, policies and procedures... Risks to people's safety were identified, assessed and managed safely... Staff were trained to administer medicines safely and had their competency to do so checked regularly.

Staff consistently spoke about people living at 3-4 Prior's Court Cottage and other staff as a 'family'. One staff member told us, 'Working here has changed my life. It is a real privilege to work here'.

The provider had effective recruitment and retention procedures, which meant staff were able to develop meaningful relationships and nurture trust in people. For example, 85% of staff had worked at the service for over two years.

Staff and the management team were supported to complete nationally recognised qualifications relevant to their roles and the provision of health and social care. For example, all staff who successfully completed their probationary period, were supported by the provider to attain a diploma, which focussed on skills required to support people with autism and severe learning disabilities.

People, relatives and health and social care professionals described the registered manager and home manager as being totally dedicated to the people living in their home and excellent role models, who led by example.

People were effectively supported to pursue employment and education opportunities. For example, people were supported to work in the provider's bakery and to distribute goods to local retail outlets... attended Abbey Road recording studios.