Last updated: 9 February 2026
"A strong family-like culture, consistent staffing and supportive management, although a minor gap in risk assessments for skin creams was quickly fixed."
Staff had a clear understanding of what may constitute abuse and how to report it. There were no on-going safeguarding concerns. People's medicines were administered by staff who had their competency assessed on an annual basis.
Everyone we spoke with said staff were 'family'. Staff were highly motivated and passionate about the care they provided. Staff said, 'We work well as a team to help each other.'
Relatives said, 'There's always enough staff and we see the same staff more or less all the time, staffing is consistent' and, 'We make sure we have the right staff for each person so we can match staff skills to the person's needs.'
Staff told us they had the training they needed to meet people's needs. Staff said, '100% staff have what training they need, it's very robust' and, 'We have personal development records and if there's something we want to learn about, we can do it'
The registered manager ran a well organised service. Staff were supervised, supported and clear about what was expected of them. Staff told us they felt supported by the registered manager.
People had a variety of internal activities (such as art and craft) and external activities which they enjoyed on a regular basis. Staff were very proud of having achieved the Gold Award from the Soil Association.
One gap in risk assessments for skin creams with liquid paraffin, though fixed right away on the spot.
Where people used creams that contained liquid paraffin, there were no risk assessments in place for these. We discussed this with the registered manager, who immediately addressed this and wrote a risk assessment.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp