Working at 290 Dyke Road

Staff had training in safeguarding and knew how to report any concerns. Staff had a positive approach to risks. Medicines were managed safely. Staff were trained to give people medicines and their competency to do so was assessed.

A member of staff said, 'It is a home, it doesn't feel like a care facility. We're laughing, joking and active.' Another said, '[Registered manager] sets the example and always supports. Never negative feedback, which makes us feel brave.'

Staff had training in supporting people with learning disabilities, mental health and dementia and supporting someone with a gastrostomy tube. Some staff had completed qualifications to support people with profound and multiple learning disabilities. Others were completing Regulated Qualifications Framework (RQF) qualification in social care at various levels.

Staff told us the registered manager was supportive. One member of staff said, '[Registered manager] takes time to listen, really supportive manager.'