Last updated: 9 February 2026
"People benefit from safe practices, enough staff, and a positive culture, but the lack of a registered manager is a major drawback."
People were protected from the risks of abuse. ... Staff knew how to deal with and report any issues relating to people's safety. ... Medicines were stored securely and regularly checked by the staff.
Staff felt listened to and the assistant manager was approachable. Staff were positive about them and felt the service was managed well.
There were enough staff to support people's needs and the senior staff and the assistant manager regularly reviewed the staffing requirement to meet people's needs.
The assistant manager had a system for monitoring staff training to ensure training was up to date. They had planned and booked training to ensure staff had appropriate knowledge to support people.
The service did not have a manager registered with the Care Quality Commission. The previous registered manager left in May 2019.
People were supported to follow their interests and take part in social activities according to their choices. For example, the staff supported people to get involved in autism week and help them understand their condition and how to celebrate it. Another person was learning to play musical instruments.
No permanent manager in post, with an assistant manager covering this and three other services.
The service did not have a manager registered with the Care Quality Commission. The previous registered manager left in May 2019. ... the assistant manager, who was responsible for managing this service and three other services.
Recruitment checks had some gaps that needed fixing after the inspection.
We found some information gaps regarding employment histories and evidence of conduct. We raised this with the assistant manager. We have since been provided with evidence that this has been rectified.
Only standard training and induction, no specialist courses or funded qualifications mentioned.
Staff received training that equipped them with the knowledge they needed to support people. ... When new staff started they had an induction that included training and a period of shadowing experienced staff.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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