Last updated: 10 February 2026
"A kind and caring culture with good staff morale, strong safety and solid training, but basic activities and agency staff use hold it back."
People were protected from the risk of abuse... safeguarding training... risk assessments provided guidance... Medicines were stored appropriately and securely... MARs... completed accurately.
morale was good amongst the staff team... 'I love working here... we're like a family.' We observed a kind and caring culture.
Relatives told us there were enough staff... regular agency staff were used when required. A member of staff said, 'We could always do with more staff, but... we keep people safe.'
Staff received training, regular supervision and attended team meetings... support from the provider's positive behaviour support team... We've carried on with training throughout the pandemic.
Quality monitoring systems had been embedded and morale was good amongst the staff team. The registered manager maintained an overview of staff training.
People engaged with activities which included trips out to local discos and events... musical entertainment... We went to a Halloween disco recently and we've been to the pub and gigs.
Just basic outings to discos, pubs and music sessions, no activities coordinator or special programmes to vary the job.
trips out to local discos and events that involved other services... musical entertainment... Halloween disco... pub and gigs.
Enough staff to keep things safe, but they use agency workers and call in extras for cover.
regular agency staff were used when required... existing staff would be contacted to cover shifts in circumstances such as sickness and annual leave.
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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