Working at 26a Sussex Avenue
26a Sussex Avenue, Canterbury, CT1 1RT
Operated by Sanctuary Home Care Limited
10 bedsResidential homesSupported living
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Supportive management and culture with good training and robust safety, but staff vacancies requiring agency use and basic community activities hold it back."
Safety & Risk
8/10
✓
Medicines management was robust, and people received their medicine on time and as prescribed. Risks to people were assessed and appropriately managed.
Staff Culture
7/10
✓
There was an open and transparent culture at the service. Staff told us that they enjoyed working there and that they were well supported.
Staffing Levels
6/10
✓
There were enough staff to support people safely... The service used a small number of regular agency staff.
Training & Dev
7/10
✓
Staff had the training and skills they needed... in the process of completing positive behaviour support training and told us that they were able to ask for more training if they wanted it.
Management
7/10
✓
A registered manager was in post... Staff told us that they had regular supervision, were well supported and happy working at the service.
Programmes
6/10
✓
People were leading busy active lives and accessed a wide range of activities such as swimming, trips to the city for shopping and lunch, accessing day centres.
Points to consider
There are a couple of vacancies and they use some regular agency staff to cover shifts.
There were two vacancies at the service and the manager was in the process of actively recruiting. The service used a small number of regular agency staff.
Activities are community trips, swimming and cultural events, but no specialist programmes or coordinator to add extra variety to the working day.
People were leading busy active lives and accessed a wide range of activities such as swimming, trips to the city for shopping and lunch, accessing day centres.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews