Last updated: 10 February 2026
"Staff praised the manager and shared a strong caring culture, but medicines storage issues and unstructured activities need attention."
We found some concerns with the storage of medicines. We were informed these would be resolved promptly.
A staff member said, 'Care is exceptionally good quality. All the staff really care about the people.'
There were enough staff to support people. We observed that staff were available to respond to people's needs quickly.
Staff told us that training was good quality.
Staff spoke highly of the registered manager and felt the service was managed well.
We observed people were supported to engage in activities of their choosing and live independent lives.
Some issues with storing and checking medicines safely, like the drugs cabinet not fixed to the wall and no second checks on records.
The controlled drugs cabinet was not secured to the wall. We identified that some medicine records were filled in by hand by one staff member, there was no evidence that a second staff member had checked the accuracy of these records.
Activities depend on what people choose each day, with no structured programme or coordinator to add variety to your shifts.
We observed people were supported to engage in activities of their choosing and live independent lives.
Staffing is adequate with enough people on shift, but nothing extra like low agency use or strong team retention mentioned.
There were enough staff to support people. We observed that staff were available to respond to people's needs quickly.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp