Last updated: 10 February 2026
"Regular training, supervision, positive interactions and exciting activities, but no permanent manager and unsafe medicines management hold it back."
There were not always clear safeguarding systems... Medicines were not always managed safely; breaches of Regulation 12 and 13.
We saw a lot of positive interactions between staff and people; staff knew people well.
The management team could not always evidence they had taken a full employment history of staff; used bank staff and occasionally agency staff.
All training the provider considered to be mandatory was up to date; staff received supervision four times a year.
There was not a registered manager in post at the time of the inspection.
People had access to activities and trips... trips to Germany, Amsterdam and London and activities such as helicopter rides.
No permanent manager in place, so leadership and oversight are weak.
There was not a registered manager in post at the time of the inspection.
Safety risks like poor risk assessments and medication problems are not handled well.
Risks to people were not always managed safely... Medicines were not always managed safely.
Recruitment misses full work history checks for some staff.
The management team could not always evidence they had taken a full employment history of staff.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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