Working at 25-27 Teewell Avenue
Staple Hill, Bristol, BS16 5NF
Operated by Milestones Trust
7 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported by management with good training and a positive culture, but vacancies covered by agency staff and basic activities hold it back."
Safety & Risk
8/10
✓
Staff knew what to do if they were concerned about a person's welfare... Risks to people were assessed and kept under review... People's medicines were managed safely... An analysis of accidents and incidents was undertaken to identify any themes and trends.
Staff Culture
7/10
✓
There was a positive culture in the home... Staff told us they felt supported by the registered manager and worked together as a team. Staff confirmed they received regular supervision and an annual appraisal.
Staffing Levels
5/10
!
A senior manager said there had been work pressures in respect of recruitment. There were two vacant posts. Assurances were provided that regular and familiar bank or agency staff were covering the shortfall and ongoing recruitment was taking place.
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: All staff received core training... the registered manager arranged a training session each month on a particular area or theme. These had included... mental health and positive behavioural support.
Management
7/10
✓
Staff told us they felt supported by the registered manager and worked together as a team. The registered manager was contactable in the event of an emergency and regularly visited the service.
Programmes
4/10
!
Per 2017 comprehensive inspection: People participated in a range of individual activities... going out to local pubs, shopping trips and other activities... arts and crafts activities... played their piano/keyboard.
Points to consider
Vacancies mean some shifts are covered by bank and agency staff.
There were two vacant posts. Assurances were provided that regular and familiar bank or agency staff were covering the shortfall and ongoing recruitment was taking place.
Just basic activities like outings, shopping trips, arts and crafts, and music with no coordinator.
Per 2017 comprehensive inspection: People participated in a range of individual activities... going out to local pubs, shopping trips... arts and crafts activities... played their piano/keyboard.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews