Last updated: 9 February 2026
"Stable staffing without agency use and positive relaxed team culture, but overdue formal supervisions and meetings mean support is mostly informal."
'Staff were trained in safeguarding... Appropriate action had been taken in response to the one safeguarding concern'; 'Medicines were managed safely' with audits.
'Staff were positive about the job they did and relationships were easy and relaxed'; small team had 'worked together for some years' collaboratively.
'Agency staff were not used which meant that people were consistently supported by staff who knew them well' and 'staffing levels matched the assessed safe levels'.
'Staff received a wide variety of training... nationally recognised qualifications in health and social care' including proactive sessions like epilepsy training.
Staff were positive about the registered manager and felt well supported but 'formal supervision sessions and staff meetings had not taken place since September 2016'.
Regular structured activities like 'social diaries... walking in local woods... swimming... social clubs... nightclub' and community outings with fluid plans.
Manager splits time with another site and formal supervisions and meetings are overdue, so staff support is mostly informal.
the registered manager was not permanently based at the service... formal supervision sessions and staff meetings had not taken place since September 2016
No dedicated activities coordinator or specialist programmes, so the role involves supporting everyday outings and hobbies rather than innovative projects.
People had opportunities to follow a range of outside interests and hobbies... social diaries and the week's activities were planned
New staff started work before completing full induction and some training workbooks were blank.
the four day induction... had taken place several weeks after they had started working at the service... workbooks for two staff members were blank
AI Generated
Last inspected: October 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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