Working at 24 Windermere
24 Windermere, Swindon, SN3 6JZ
Operated by Milestones Trust
2 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Staff felt part of a respectful family-like culture with strong training and safety, but activities programmes were weaker and there was no permanent manager during the inspection."
Safety & Risk
8/10
✓
All staff we spoke with had a good understanding of local safeguarding procedures... Risk assessments... detailed and clear... Medicines received as prescribed... Incidents reviewed to identify trends.
Staff Culture
8/10
✓
'It feels like a massive family by extension, where everyone is treated with the greatest respect.' Staff were treated as equals. 'It doesn't matter how high up the tree you are.'
Staffing Levels
7/10
✓
There were enough staff with the right skills and experience to meet people's needs. Staffing levels were flexible... We saw staff had time to meet people's needs without rushing them.
Training & Dev
8/10
✓
Staff were positive about the training and support they received... One staff member we spoke with had started their level three diploma in care. 'I'm really excited. I've never been as supported.'
Management
7/10
✓
The provider and registered manager understood their responsibilities and monitored the service to ensure any improvements needed were carried out. Staff were treated as equals.
Programmes
6/10
✓
People were supported to participate in activities they enjoyed... regular trips out... music therapy session... ice hockey... RAF museum... life-skills such as cooking.
Points to consider
No permanent manager during the inspection, though one was appointed right after.
The service had an interim manager who was appointed as permanent manager of the service after the inspection was completed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews