Last updated: 9 February 2026
"Strong leadership, high staff morale and excellent training, although activities lack specialist programmes and occasional agency staff are used."
There were good systems in place to ensure medicines were stored and administered safely by trained staff. Any medication errors were promptly addressed and reported to the local authority as required by them. This is an example of lessons being learnt and improvements made when things go wrong.
The staff were highly-motivated and proud to work at the home. Morale was high and teamwork much in evidence. Relatives spoke of the family atmosphere at the home and the genuine interest staff took in the people they supported.
Relatives and staff told us staffing levels were appropriate to meet people's needs. One relative said, 'Yes, pretty consistent [number of staff] all the time.' The core staff team was established and some staff members had worked at the home for a number of years.
Records showed staff had completed 100% of their essential training. In addition staff had completed specialist training courses so they could meet the needs of particular individuals living at the home. These included courses on epilepsy, percutaneous endoscopic gastrostomy (PEG) feeds, and the administration of emergency medicines for seizures.
The registered manager demonstrated her passion for the home and commitment to the people living there, relatives and staff. Records showed she regularly worked night and day shifts so she could see how the service was running.
Each person had an accessible personalised pictorial activity plan and took part in a mixture of group and one-to-one activities. Examples of activities included pampering sessions, baking, story time in the home's sensory room, in-house discos, parachute, shopping and lunch out.
The role includes some varied activities like baking, crafts, and outings, but lacks specialist programmes or a dedicated coordinator to make it more enriching.
Each person had an accessible personalised pictorial activity plan and took part in a mixture of group and one-to-one activities. Examples of activities included pampering sessions, baking, story time in the home's sensory room, in-house discos, parachute, shopping and lunch out.
Occasional agency staff are used to cover shifts, even if they are experienced regulars.
Occasional agency staff are old hands who come back.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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