Working at 235 Rugeley Road

People received their medicines safely. They were ordered, received, stored, and administered appropriately. Accidents and Incidents were investigated, and measures were taken to prevent re-occurrences.

All of the staff we spoke to commented on the positive atmosphere at the home and the person-centred culture, one staff member said, 'This place is brilliant, great managers, seniors and staff and the people we support are great'.

Staff completed a thorough 4-week induction programme when they started to work at the service and continued to receive ongoing support and training to develop their knowledge and skills. One member of staff said, 'The training and support is excellent.' Several staff had completed additional qualifications.

Staff spoke positively about the management team and said they were well supported. They told us that the registered manager was always available to discuss any concerns they had but there were opportunities to do this through staff meetings, coffee and chat sessions and supervisions.