Working at 231 Brook Lane
231 Brook Lane, Southampton, SO31 7DS
Operated by Achieve Together Limited
10 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Staff praised the visible new manager and felt better supported with varied activities and suitable staffing, but mixed morale and recent medicine errors remain concerns."
Safety & Risk
6/10
✓
Safeguarding and risk processes effective, staff confident to report, incidents learned from; but recent medicine errors occurred and IPC not always embedded with some concerns addressed on site.
Staff Culture
6/10
✓
Staff told us they were better supported since new manager, confident to speak up, culture of safety and openness; but workforce wellbeing feedback mixed with some concerns about morale.
Staffing Levels
6/10
✓
Staffing levels were appropriate... enough suitably skilled staff available to meet people's needs; improvements made following previous inspection to ensure suitable numbers deployed.
Training & Dev
6/10
✓
Staff received comprehensive induction, e-learning and face-to-face training including service-specific like epilepsy and autism; supervisions meaningful, outstanding training risk-assessed with completion plans.
Management
7/10
✓
The provider had a new manager in post who relatives, staff and professionals were positive about; staff described manager as visible on site including night checks and responsive.
Programmes
6/10
✓
Relatives described varied activities like hypnotherapy, bike rides, Play Zone; daily notes showed vast selection of outside activities almost daily plus sensory room and garden use.
Points to consider
Staff morale is generally okay but mixed, with some feeling unsure about career or personal development chances.
Feedback from staff relating to workforce wellbeing and enablement was mixed. Staff told us the home was a good place to work, however, some felt staff morale could be improved. Staff told us they could raise suggestions and were listened too but were unsure if there were opportunities for personal or career developments.
Some staff training is not fully up to date yet, even though there are plans to complete it soon.
We reviewed the provider’s training matrix. Where training was outstanding, the manager was aware of this, had a risk assessment in place to mitigate the risks and had plans to ensure the training would be completed in a timely manner.
Recent medication errors happened, though they were reported and staff learned from them.
There had been recent medicine errors, we reviewed the appropriate action had been taken following the errors, lessons had been learned and they had been reported to the local authority safeguarding team and CQC.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews