Working at 23 Valley Road
23 Valley Road, Southampton, SO40 9FP
Operated by Achieve Together Limited
5 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Approachable leaders and a supportive culture with good training, but basic activities without a dedicated coordinator and some safety gaps need improvement."
Safety & Risk
6/10
✓
Culture of positive risk taking... However, care plans and risk assessments had not always been updated... health and safety checks were not always consistently completed... provider took prompt action.
Staff Culture
7/10
✓
Staff felt respected, supported and valued... 'If I've got an issue, I can bring it up, I've never not been listened to. I have made suggestions and they have been implemented.' Open door policy observed.
Staffing Levels
6/10
✓
People and staff told us there were enough staff to meet people's needs. We observed safe staffing levels... staff appeared unhurried and responsive... when agency staff were required, the provider booked the agency staff who were familiar to people.
Training & Dev
7/10
✓
Regional manager prioritised training... insulin training and nutrition awareness. Staff: 'I've received diabetes training and insulin training. Training is always ongoing'... Staff confirmed regular supervisions every six weeks.
Management
7/10
✓
Leaders were visible in the service and approachable... staff comments: 'I know no matter what happens I know I can always speak to [registered manager's name], we're all one big team and it is nice', 'I think [registered manager's name] is very fair'.
Programmes
5/10
!
People supported with various activities... 'I enjoy archery... We have an activities planner, we ask and give options.' Observed activities inside and outside home.
Points to consider
No dedicated activities coordinator or specialist programmes, so the role mixes basic activities like archery and cooking with routine personal care.
We observed people being supported with various activities throughout the inspection. Some people were supported to access activities outside... 'We have an activities planner'.
Staffing is adequate and unhurried but uses some agency workers and has a mostly new team.
when agency staff were required, the provider booked the agency staff who were familiar... The provider had implemented a predominately new staff team since the last inspection.
Some gaps in medication records and safety checks, even though staff knowledge kept people safe and issues were fixed quickly.
We did observe some gaps in the medicine's administration records... gaps in... health and safety checks... provider took prompt responsive action.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews