Last updated: 10 February 2026
"Supportive management and good training for staff, but short staffing with agency workers and few planned activities hold it back."
checks had been completed to help ensure people remained safe... however, a potentially harmful cleaning product was not securely stored in one of the toilets.
Staff said they felt well supported and had opportunities to develop professionally... 'amazing team and good management.'
staff and relatives noted overall the service was short staffed... the provider was using regular agency staff to cover vacant shifts.
Staff were supported to develop their skills... through inductions, supervisions, appraisals, training... supported them to complete level three Health and Social Care training.
Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. Staff said they were well supported by the management team.
there was a lack of daily planned activities, particularly if people could not go out.
No daily planned activities, so the role is mostly routine personal care when people stay in.
there was a lack of daily planned activities, particularly if people could not go out. We discussed this with the registered manager who said they would address it.
Short staffed overall with regular agency workers covering vacant shifts.
staff and relatives noted overall the service was short staffed and the registered manager acknowledged this... using regular agency staff to cover vacant shifts.
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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