Working at 23 Oak Avenue

Risk assessments were detailed and were seen as working documents. Risk levels were reviewed and changes to interventions and staffing levels were linked to individual risk levels from hour to hour... There was a learning culture from incidents and accidents... Medicines were administered safely by competent staff.

A training programme was in place and staff told us that they had the training they required for their roles. This included specialised training to a recognised national standard in the management of challenging behaviours... regular meetings for staff called supervisions... programme of staff development meetings called appraisals.

The providers are here weekly, they are very approachable, all of the management are very open.

The provider employed their own Positive Behavioural Support (PBS) staff and person centred care planning (PCP) co-ordinators... one to one singing sessions, others made use of sensory equipment... beaches and woodland walks.