Last updated: 9 February 2026
"Stable long-serving staff, positive management and a warm atmosphere, but training lacks specialist courses and activities need a dedicated coordinator."
Staff knew about the risks of abuse... All staff had completed safeguarding training. Systems were in place to ensure people's medicines were ordered, stored and administered... minor issues with creams and one signature addressed during visit.
Staff spoke positively about the way the service was managed and they felt their suggestions and ideas were listened to. A quality officer described the service as having, 'A warm and friendly atmosphere'.
The majority of staff had worked at the service for a long time and little recruitment took place. Unplanned absences were covered by members of the staff team.
The staff training records showed staff were up to date with their required training. Staff confirmed they had the training they needed and they received supervision.
Staff spoke positively about the way the service was managed and they felt their suggestions and ideas were listened to.
People were able to take part in meaningful activities... woodwork and crafts... tour of a football stadium... party the previous weekend where people had enjoyed having two Shetland ponies visit.
Staff get the standard training they need plus supervisions, but no specialist courses or funded qualifications.
The staff training records showed staff were up to date with their required training. Staff confirmed they had the training they needed and they received supervision.
Lots of varied outings and events like parties with ponies and crafts, but no dedicated activities coordinator or special named programmes.
Staff told us how people were able to take part in activities in and out of the service... keyworker meetings to identify what people would like to do... party... two Shetland ponies visit the service.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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