Working at 22 Levick Court
Cambridge Road, Middlesbrough, TS5 5JR
Operated by Middlesbrough Borough Council
16 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Great leadership from a visible approachable manager and happy family-like staff culture, but irregular supervision holds it back."
Safety & Risk
8/10
✓
Risks were appropriately assessed and managed. Accident and incidents were managed safely. The registered manager had oversight of accidents and incidents through a tracker and used this information to drive service improvements.
Staff Culture
8/10
✓
Staff told us how supported and happy they were. One staff member said, 'It's a lovely place to work, it's a small service, but I love it that way, we are like a family.'
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. The numbers and skills of staff matched the needs of people using the service.
Training & Dev
5/10
!
Training deemed mandatory by the provider had been delivered. However, staff had not received regular supervision in line with the provider's policy.
Management
8/10
✓
The registered manager was visible in the service. They were approachable and took a genuine interest in what people, staff, family, carers and other professionals had to say. Staff spoke highly of the registered manager.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Activities and outings were plentiful and based on the individual interests of people who used the service. People enjoyed going to the cinema, bowling, shopping and bingo.
Points to consider
Staff get basic training but don't get regular one-on-one check-ins as promised.
staff had not received regular supervision in line with the provider's policy.
Enough staff overall but regular agency workers cover extra one-to-one support.
Per 2018 comprehensive inspection: Regular agency staff were used to support one person with their additional one to one hours.
Varied outings and activities but no dedicated coordinator or specialist programmes mentioned.
Per 2018 comprehensive inspection: Activities and outings were plentiful and based on the individual interests of people who used the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews