Working at 218 Kingsway
St George, Bristol, BS5 8NS
Operated by Milestones Trust
5 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Stable staffing and supportive management foster an open culture with strong safety, but unstructured activities and basic training hold it back."
Safety & Risk
8/10
✓
Staff had training in safeguarding adults... confident about identifying and reporting any issues. Changes made to the medicine administration recording charts... good example of positive risk taking and supporting people to live with as few restrictions as possible.
Staff Culture
7/10
✓
Staff felt well supported and able to discuss any concerns with the registered manager. There was an open and transparent culture where people were encouraged to discuss any concerns or issues.
Staffing Levels
7/10
✓
There was a well established staff team at the home who knew people well and understood their needs. There were sufficient staff available to support people individually and keep them safe.
Training & Dev
6/10
✓
Staff received good training and support in their roles to help them perform their roles effectively. They received regular training to ensure their knowledge was up to date and relevant. Staff told us they had regular 1:1 supervision.
Management
7/10
✓
Staff told us they were well supported and able to raise any issues or concerns with the registered manager. The registered manager understood the legal requirements of their role.
Programmes
4/10
!
People cooked for each other each week... various pieces of artwork on display that had been created by people. People were free and able to go out as they wished in to the local area.
Points to consider
No activities coordinator or structured programmes, so the role is mostly routine support plus helping with cooking and independent outings.
People cooked for each other each week... various pieces of artwork on display that had been created by people. People were free and able to go out as they wished.
Only standard training and regular supervisions, no specialist courses or funded qualifications mentioned.
Staff received good training and support in their roles... regular training to ensure their knowledge was up to date... regular 1:1 supervision.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews