Working at 216 Lightwood Road
Dresden, Stoke-on-Trent, ST3 4JZ
Operated by Lifeways Orchard Care Limited
7 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Supportive visible manager and strong safety practices, but no structured activities programme and some staff turnover with new starters."
Safety & Risk
8/10
✓
2022: assured effective IPC, PPE use, testing, hygiene; per 2018: medicines managed safely, risks assessed with clear plans, incidents analysed for learning.
Staff Culture
7/10
✓
Per 2018: open culture where staff and relatives could approach manager who acted on concerns, staff reported 'strong bonds' and feeling supported.
Staffing Levels
6/10
✓
Per 2018: 'supported consistently by enough staff who knew them well', rotas confirmed safe levels with additional staff when required, but 'new staff and more new starters coming'.
Training & Dev
6/10
✓
Per 2018: thorough induction with shadowing and observations, range of training including additional for specific needs, regular supervision sessions.
Management
8/10
✓
Per 2018 inspection: registered manager approachable, visible on various shifts including evenings/weekends, staff said 'supportive... helps out on the floor too' and relatives 'really great'.
Programmes
4/10
!
Per 2018: people supported to attend football matches, music during personal care, community inclusion, but no structured programme or coordinator mentioned.
Points to consider
Just basic outings like football matches and music during care, no activities coordinator or structured programme so the role is mostly routine personal care.
One person was consistently supported to attend football matches... likes to have music playing when they are having personal care
Staffing levels are adequate and safe but new starters mentioned so some turnover and not rock-solid stable.
Since [the registered manager] came, we have new staff... We have more new starters coming and we are doing well.
Only standard training like induction and supervisions, no funded qualifications or specialist career development.
Induction training for new staff was thorough... supported through regular supervision sessions... any requested training was always promptly arranged.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews