Working at 21 Lucerne Road

People were protected from the risk of harm and abuse. People's medicines were managed so they received them safely. Staff understood what to do to ensure people were protected from abuse.

People told us that they could speak to any staff if they had a grumble, felt unhappy or vulnerable. One person said, 'I can tell staff anything, they listen and do their best for me.' Staff had good levels of support, including training and supervision.

Following concerns raised prior to this inspection about staffing levels, the registered manager introduced a new staffing rota... After this inspection the service had enough staff to meet people's needs and keep them safe. Agency staff were not used.

Staff told us they received training in core areas such as first aid, infection control, the Mental Capacity Act, safeguarding, food hygiene and equality and diversity. Training programmes also included training on working with people whose behaviours resulted from anxiety and distress, epilepsy, autism and the administration of medicines.

Relatives of people told us... 'Activities such as the annual holidays and trips are good and staff always ask [family member] what he would like to do. They provide good choices for him', 'they take them on holidays abroad and they did a trip to London recently'.