Working at 202 Weston Road

The registered manager had made significant improvements to ensure people's risks were well managed. Staff knew people and knew how to meet their individual risks and needs.

A senior member of staff told us, 'We [Staff] have worked really hard over the last 8 months to improve, we have come a long way, the staff team have worked really well to achieve what we have.'

Staff told us they felt there were enough staff to support people safely and effectively. People’s relatives confirmed there had been an improvement in the regularity of the staff group.

One member of staff told us, 'I have had so much training to really strengthen my skills in the role... we have had so much training on [epilepsy], and how to manage seizures and medication administration.'

One staff member told us, '[Registered manager’s name] is really approachable, I can go and talk to them and raise anything, they always follow it up.'