Last updated: 10 February 2026
"Supportive leadership, strong training and positive team culture stand out, but limited activities programme and adequate staffing hold it back."
The registered manager had made significant improvements to ensure people's risks were well managed. Staff knew people and knew how to meet their individual risks and needs.
A senior member of staff told us, 'We [Staff] have worked really hard over the last 8 months to improve, we have come a long way, the staff team have worked really well to achieve what we have.'
Staff told us they felt there were enough staff to support people safely and effectively. People’s relatives confirmed there had been an improvement in the regularity of the staff group.
One member of staff told us, 'I have had so much training to really strengthen my skills in the role... we have had so much training on [epilepsy], and how to manage seizures and medication administration.'
One staff member told us, '[Registered manager’s name] is really approachable, I can go and talk to them and raise anything, they always follow it up.'
One staff member told us, 'People make a lot of choices for themselves... we bring choices to them through pictures... we show them the content of the fridge, we can go to the shop with them to pick what they want to eat.'
No activities coordinator or regular programme, so the role is mostly routine personal care with basic choices like pictures and shop trips.
we bring choices to them through pictures, if they can’t decide, for meals for example, we show them the content of the fridge, we can go to the shop with them to pick want they want to eat.
Staffing is adequate now with enough staff after fixing past inconsistency, but nothing special like long team stability or no agency use.
The staffing levels are a lot better than before; it was a bit of a concern when the staff were not consistent, [Person’s name] needed the consistency, it impacted on their behaviour, it has altered a lot now.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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