Working at 2 Hill Close
2 Hill Close, Pontefract, WF8 2SF
Operated by Hillcrest & Lyndale Care & Support Services Limited
3 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Staff feel well supported with good training, but unreliable rotas, absent staff and poor safety checks undermine the service."
Safety & Risk
4/10
!
There were shortfalls in cleanliness and in the assessment and management of risk. The provider had failed to ensure infection control risks were managed and mitigated. This is a breach of Regulation 12.
Staff Culture
6/10
✓
Staff felt well supported by the management team who worked at the service. Staff knew their responsibilities and were confident to report concerns that might arise.
Staffing Levels
4/10
!
When we entered the location, there were no staff present on-site. Rotas and dependency tools showed that no night staff were provided at 2 Hill Close. However, inspectors were informed that 2 night staff were shared between 1 Hill Close, 2 Hill Close and Hillcrest, therefore the rotas and dependency tools were incorrect.
Training & Dev
6/10
✓
Per 2017 comprehensive inspection: Staff had a thorough induction and had access to on-going training and support. The registered manager carried out checks to ensure training was effective.
Management
4/10
!
limited assurance that the registered manager carried out a range of checks and audits to monitor the quality of the service and make improvements which had not enabled the provider to take timely action
Programmes
5/10
!
People were able to join in with activities within their local community. There were a range of activities for people to take part in should they wish. People had been on a recent holiday to the seaside.
Points to consider
Staff rotas are inaccurate and no staff were on site when inspectors arrived, so coverage is not reliable.
When we entered the location, there were no staff present on-site. Inspectors had to make the manager from Hillcrest aware of our presence so staff were available for the inspection. Rotas and dependency tools were incorrect.
Managers do not carry out enough checks and audits to spot safety and cleanliness issues in time.
The provider's systems did not always effectively monitor the quality of care provided to drive improvements. Limited assurance that the registered manager carried out a range of checks and audits.
Infection control is inconsistent with unclean areas and missing checks like fridge temperatures.
Fridge temperature checks were not completed or recorded. Some areas of the home were not clean and there was limited evidence of consistent management oversight.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews