Last updated: 9 February 2026
"Staff feel well supported with good training, but unreliable rotas, absent staff and poor safety checks undermine the service."
There were shortfalls in cleanliness and in the assessment and management of risk. The provider had failed to ensure infection control risks were managed and mitigated. This is a breach of Regulation 12.
Staff felt well supported by the management team who worked at the service. Staff knew their responsibilities and were confident to report concerns that might arise.
When we entered the location, there were no staff present on-site. Rotas and dependency tools showed that no night staff were provided at 2 Hill Close. However, inspectors were informed that 2 night staff were shared between 1 Hill Close, 2 Hill Close and Hillcrest, therefore the rotas and dependency tools were incorrect.
Per 2017 comprehensive inspection: Staff had a thorough induction and had access to on-going training and support. The registered manager carried out checks to ensure training was effective.
limited assurance that the registered manager carried out a range of checks and audits to monitor the quality of the service and make improvements which had not enabled the provider to take timely action
People were able to join in with activities within their local community. There were a range of activities for people to take part in should they wish. People had been on a recent holiday to the seaside.
Staff rotas are inaccurate and no staff were on site when inspectors arrived, so coverage is not reliable.
When we entered the location, there were no staff present on-site. Inspectors had to make the manager from Hillcrest aware of our presence so staff were available for the inspection. Rotas and dependency tools were incorrect.
Managers do not carry out enough checks and audits to spot safety and cleanliness issues in time.
The provider's systems did not always effectively monitor the quality of care provided to drive improvements. Limited assurance that the registered manager carried out a range of checks and audits.
Infection control is inconsistent with unclean areas and missing checks like fridge temperatures.
Fridge temperature checks were not completed or recorded. Some areas of the home were not clean and there was limited evidence of consistent management oversight.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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