Last updated: 10 February 2026
"Approachable management and positive culture with good training and safety, but recent staff turnover stretched workloads and activities were basic."
People were protected from the risks of abuse as the registered manager had systems in place to ensure any safeguarding concerns were managed safely. They were aware of their responsibilities in relation to reporting any incidents... robust investigations had been undertaken.
There was a positive culture at the service and people felt listened to, they could raise complaints or concerns and know they would be addressed by staff.
Staff and the registered manager told us the turnover of staff at the service was low, but two staff had left the service recently. This had meant both staff and the management team had been required to undertake extra shifts.
Staff told us they enjoyed the different training sessions they had undertaken. One member of staff discussed the Cognitive Behavioural Therapy (CBT) training they had recently undertaken.
People and staff told us the registered manager was open, honest and approachable. All the people at the service were aware of who the registered manager was, and felt they were able to talk with them when they needed to.
People and staff told us of the different 'in house' clubs that had been set up to support people's interests. Such as a cookery club and flower arranging club.
Staff and managers had to pick up extra shifts after two people left recently, so workloads got stretched at times.
Staff and the registered manager told us the turnover of staff at the service was low, but two staff had left the service recently. This had meant both staff and the management team had been required to undertake extra shifts.
Only basic in-house clubs like cookery and flower arranging, with no dedicated activities coordinator or specialist programmes.
People and staff told us of the different 'in house' clubs that had been set up to support people's interests. Such as a cookery club and flower arranging club.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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