Last updated: 9 February 2026
"Staff feel like a family with supportive management and stable long-term team, but basic training and limited activities hold it back."
We were assured the service were following safe infection prevention and control procedures to keep people safe.
Per 2018 comprehensive inspection: One staff member told us, 'We're more like a family team. You can bring up anything in meeting.'
Per 2018 comprehensive inspection: Relatives felt assured that staff were caring and understood their family member's individual needs. They told us some staff knew their family member well because they had cared for them for many years.
Per 2018 comprehensive inspection: Staff training was reviewed and updated so that people could have the correct support needed in relation to their care needs.
Per 2018 comprehensive inspection: Staff felt supported by the manager and felt assured they could get the advice and guidance needed to support people.
Per 2018 comprehensive inspection: Staff supported people to enjoy a range of activities which reflected people's individual interests.
Training covers basics and gets updated but no specialist courses or funded qualifications for staff.
Staff training was reviewed and updated so that people could have the correct support needed in relation to their care needs. (Per 2018 comprehensive inspection)
Some activities match resident interests but no coordinator or special programmes to make the job more varied and fun.
Staff supported people to enjoy a range of activities which reflected people's individual interests. (Per 2018 comprehensive inspection)
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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