Working at 1a West Avenue
Castle Bromwich, Birmingham, B36 0EB
Operated by GreenSquareAccord Limited
3 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Staff feel like a family with supportive management and stable long-term team, but basic training and limited activities hold it back."
Safety & Risk
7/10
✓
We were assured the service were following safe infection prevention and control procedures to keep people safe.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: One staff member told us, 'We're more like a family team. You can bring up anything in meeting.'
Staffing Levels
7/10
✓
Per 2018 comprehensive inspection: Relatives felt assured that staff were caring and understood their family member's individual needs. They told us some staff knew their family member well because they had cared for them for many years.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: Staff training was reviewed and updated so that people could have the correct support needed in relation to their care needs.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff felt supported by the manager and felt assured they could get the advice and guidance needed to support people.
Programmes
5/10
!
Per 2018 comprehensive inspection: Staff supported people to enjoy a range of activities which reflected people's individual interests.
Points to consider
Training covers basics and gets updated but no specialist courses or funded qualifications for staff.
Staff training was reviewed and updated so that people could have the correct support needed in relation to their care needs. (Per 2018 comprehensive inspection)
Some activities match resident interests but no coordinator or special programmes to make the job more varied and fun.
Staff supported people to enjoy a range of activities which reflected people's individual interests. (Per 2018 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews