Working at 195 Ashby Road

People were protected from the risks of ill-treatment and abuse as the staff team had been trained to recognise potential signs of abuse... People's medicines were managed safely... systems in place to review any reported incidents.

All the staff we spoke with, including the management team, demonstrated their motivation to support people with passion and pride... Staff told us they felt very supported by the provider.

People were supported by enough staff who were available to safely support them. We saw staff were available to support people promptly when needed but also had time to interact with them in an unhurried and valuing way.

Staff members received regular support and supervision sessions. These were individual sessions where they could discuss aspects of their work and training... toolbox training... Dysphagia training.

The registered manager had embedded and promoted an open and honest staff team culture to help ensure people and staff were listened to.

People told us they accessed educational courses at college and had done work placements... supported to identify what they wanted to do... Pride events, sensory activities, positive behaviour support plans.