Working at 19 Stone Lane

Improvements made to previous concerns; “Medicines were managed safely. Audits were completed... Staff and managers learned from audits, incidents and accidents.”

Staff described a positive culture: “The culture is great. We all care for the residents. I like to work here.” They felt valued: “I feel valued, supported and respected.”

Staff provided positive feedback about the staffing levels: “No issues with staff numbers. We have lots of one to one and two to one support here. There is always at least 4 on shift as well as the manager.”

Staff had received training including the Oliver McGowan training for learning disability and autism, with a training matrix to ensure currency: “We have done the Oliver McGowan training we do a lot of training.”

The registered manager explained their leadership style: “I am very hands on and try and lead by example, I am not just office based.” Staff and relatives gave positive feedback: “I have complete confidence in [registered manager] and what they are doing.”

People had 4 week planners for outings like bowling, bike rides, swimming, pub visits and community links such as Mencap café.