Working at 188 Whitley Wood Lane Respite Care

Staffing is adequate but they sometimes use agency workers who know the residents.

The service sometimes used agency staff but made sure they always used workers who knew and were known to the people using the service.

No dedicated activities coordinator or specialist programmes, just basic outings to shops and day centres.

People had access to a busy activity schedule. Most people continued with their usual daytime activities such as going to day centres during the week... visited local shops and other venues.

Training follows standard mandatory topics but misses best practice updates like yearly first aid training.

The mandatory training provided to staff at the service was not in line with the current best practice guidelines for ongoing social care staff training. For example, the provider's practice was to update staff training in emergency first aid every three years, whereas current best practice guidelines say first aid should be updated annually.