Last updated: 10 February 2026
"Staff feel well supported with enough numbers, good training and teamwork, but managers missed safety record gaps and activities are basic."
We identified an incident report was not available following a person who had recently experienced a fall and records in relation to epileptic activity had not always been well documented.
All staff we spoke with felt well supported by leaders and had no wellbeing concerns in relation to their employment. A staff member confirmed there was equality, support and good teamwork.
Staff schedules showed enough staff were deployed. All relatives felt there were enough staff, and they were well trained.
Staff were supported and received regular supervision.
Governance systems had not identified these areas of concern prior to our inspection.
Records showed people had been supported with activities such as going out for meals, drives, coffee shops, getting haircuts and regularly attending day centres.
Managers did not spot gaps in risk plans and accident records before the inspection.
Governance systems had not identified these areas of concern prior to our inspection.
Some accident records were missing and notes on epilepsy seizures were not always complete.
We identified an incident report was not available following a person who had recently experienced a fall and records in relation to epileptic activity had not always been well documented.
No activities coordinator or special programmes, just basic outings like shops and day centre.
Records showed people had been supported with activities such as going out for meals, drives, coffee shops, getting haircuts and regularly attending day centres.
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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