Working at 18 Wolverton Gardens, Horley (Active Prospects)
Heathercroft, Horley, RH6 7LX
Operated by Active Prospects
5 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Strong safeguarding, low staff turnover, good training and supportive culture, but no registered manager yet."
Safety & Risk
8/10
✓
People were protected from the risk of abuse and unsafe care. Management and staff understood safeguarding... Records confirmed that staff had regular training in safeguarding.
Staff Culture
6/10
✓
Family members and staff told us the manager promoted an open culture of communication and staff confirmed they felt well supported by him. Staff spoke positively about the manager and worked well as a team.
Staffing Levels
6/10
✓
There were sufficient staff deployed to keep people safe and meet their needs. A family member told us, 'There is low staff turnover which means that I have developed a good relationship with the staff team.'
Training & Dev
6/10
✓
Staff had sufficient training supervision and support to understand how to meet people's needs. Staff received regular training on a wide range of suitable topics including dementia and mental health.
Management
4/10
!
The service did not have a manager registered with the Care Quality Commission at the time of the inspection. The home's manager had recently applied for registration with the CQC and their application was being processed.
Programmes
5/10
!
Staff enabled people to participate in a range of activities... people's activity plans included days out, cinema and shopping trips, learning independent living skills and engaging in activities which promoted healthy eating.
Points to consider
No permanent manager registered yet, even though one is in place and staff like them, so there could be gaps in oversight.
The service did not have a manager registered with the Care Quality Commission at the time of the inspection. The home's manager had recently applied for registration with the CQC and their application was being processed at the time of this inspection.
Occasional agency or bank staff cover for sickness, even if replaced quickly.
Staff said on occasions when a shift member rang in sick, they were replaced by bank or agency staff as soon as possible. One told us, 'It is usually only a matter of a couple of hours before a replacement arrives.'
No dedicated activities coordinator or specialist programmes, just basic trips and skills sessions so the role might feel routine some days.
The auditor noted that there were no exercise-based activities on the activity plan. The manager confirmed that the provider's activities advisor was booked to audit the current provision in the weeks following inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews