Working at 17 York Avenue
17 York Avenue, Manchester, M25 0FZ
Operated by Outreach Community and Residential Services
4 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Good training, stable staffing and positive culture, but managers missed gaps in care records, medicines and cleaning."
Safety & Risk
5/10
!
People's self-medication care plans lacked detail about the support needed from staff, and staff did not always review risk assessments when medicines changed.
Staff Culture
6/10
✓
Staff described good team working and management support. They spoke positively about the service and said they enjoyed their work. One staff member told us, 'It's a calm and nice home, nothing to dislike. I love it here.'
Staffing Levels
6/10
✓
The service had a stable staff team and enough staff to meet the needs of people using the service. The service had access to bank staff and staff from other locations if they needed to fill any gaps in staffing.
Training & Dev
7/10
✓
Staff completed a full induction and mandatory training programme when they commenced employment. The training included courses on epilepsy, effective communication, consent, nutrition and diet, and person-centred care. Staff completed the Care Certificate and had access to further training opportunities.
Management
4/10
!
The service had a range of systems and processes in place for monitoring care and treatment at the service... However, these had not identified gaps and inaccuracies in medicines records and care plans, and shortfalls in cleanliness.
Programmes
6/10
✓
Most people had full weekly schedules that included voluntary work, social events, family visits, day centre attendance and daily living activities. People took part in activities that were culturally relevant to them.
Points to consider
Managers missed problems like gaps in care records and cleaning issues because audits did not spot them.
these had not identified gaps and inaccuracies in medicines records and care plans, and shortfalls in cleanliness.
Gaps in medication plans and risk assessments for things like special diets mean safety checks are not fully reliable.
there was no written risk assessment or care plan associated with a person's special diet although in practice staff provided appropriate risk oversight and support... self-medication care plans lacked detail about the support needed from staff
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews