Working at 17 Walsworth Road

Accidents and incidents were reviewed for themes and trends. The reviews checked that all remedial action had been taken.

There was an open culture in the home and an expectation that people were supported in a person-centred way. Staff were clear about their roles and the management team engaged well.

Relatives told us there were enough staff to meet people's needs. However, at times changes in staff schedule meant that outings had to be rearranged.

Staff had received training in subjects relevant to their role and they told us they felt equipped to carry out their role.

Staff told us that the management team were very approachable and supportive. One staff member said, '[Registered manager] is always around, he is very good.'

Everyone had individual activity planners displayed listing all the activities planned for each day. Staff told us that people went out often.