Working at 167 Lodge Hill
Abbey Wood, London, SE2 0AS
Operated by London Borough of Greenwich
6 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.8/10
Key Finding
"Staff feel supported with good training and activities, but no permanent manager and staffing mismatches hold it back."
Safety & Risk
4/10
!
Where things went wrong, for example, in relation to a medicines error, action was taken to ensure people's medicines were managed safely. Staffing levels were increased and information was shared with staff teams to prevent reoccurrence.
Staff Culture
6/10
✓
Staff told us they felt supported by their managers and were happy working at the service. A staff member told us, 'The managers are supportive, they are good managers, they support us both at work and also with our personal lives.'
Staffing Levels
5/10
!
There were enough staff available to support people's needs. The number of staff on shift did not match the number of staff planned for. Despite this, staff told us there was sufficient staff to meet people's needs.
Training & Dev
6/10
✓
All new staff had completed a comprehensive induction programme which included the Care Certificate. Staff training, supervision and appraisals had all been completed in line with the provider's requirements.
Management
2/10
✕
There was no registered manager in place. However, the service was being managed by an experienced registered manager from another home owned by the provider.
Programmes
5/10
!
Activities people participated in included music sessions, storytelling, discos, bowling, aromatherapy and puzzles. People had access to the local community and its facilities.
Points to consider
No permanent manager in post, managed by one from another home instead.
There was no registered manager in place, the service was being managed by an experienced registered manager of another of the providers services.
Staff numbers on shift did not always match planned levels, even though enough to get by.
The number of staff on shift did not match the number of staff planned for. Despite this, staff told us there was sufficient staff to meet people's needs.
Medication errors happened before they increased staffing to prevent repeats.
Where things went wrong, for example, in relation to a medicines error, action was taken to ensure people's medicines were managed safely. Staffing levels were increased
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews