Working at 165 Point Clear Road

Staff felt able to raise concerns with managers without fear of what might happen as a result. A staff member told us they, 'Definitely,' felt comfortable to raise any issues during staff meetings.

During the second day of our inspection, there was only one permanent staff member on duty, and two agency staff, who had not worked at the service before. There was not sufficient cover to provide the one to one support and flexibility of people if they wanted to go out.

Improvements were needed to ensure all staff completed their mandatory and refresher training to keep their skills and knowledge up to date. This included food safety, data protection, fire safety and safe use of restrictive interventions.

Systems were not robust enough to evidence effective oversight of the service. This demonstrated a breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulation 2014.

People were supported to participate in their chosen social and leisure interests on a regular basis. One person told us how they enjoyed going to the beach... playing pool and visiting the local farm.