Working at 16 Crompton Street

Staff were able to explain the course of action they would take if they felt anyone was being harmed or abused. Medication was stored securely and administered by staff who were training to do so.

Staff spoke positively and respectfully about the people they supported. One staff member described themselves as having had an 'influx' of knowledge and support since starting with the company.

Rotas showed there was enough staff on duty to meet peoples needs as staff would often pick up overtime hours. The service was actively recruiting to fill the vacancies. There was some agency staff who worked at the service, however we saw these were long standing agency staff.

The training matrix evidenced that as well as staff being trained in mandatory subjects, they had also undergone role specific training to help people manage their emotional and psychological needs. Staff underwent supervisions every other month.

People spoke positively about the registered manager. One person told us 'She is a good manager. She listens and gets things done. She is always at the end of the phone if we need her'.